James Dailey's Blog (1)

Technology is nothing without change management. This is a theme one can pick up from any article aimed at the information technology space. How does it apply to Microfinance? The basic argument to be made is that MFIs lack flexibility in terms of the processes that they have identified after many years of working with clients. This however, can overlook the fact that MFIs are ultimately very flexible, if the person working on the implementation can find a way to work within the Customer Method… Continue